UGREEN Account Privacy Policy

Last Updated: July 15, 2026

Preamble

AMERICA UGREEN LIMITED (hereinafter referred to as "UGREEN" or "we") fully recognizes the importance of personal information to you and is committed to protecting the security of your personal information. We have formulated this UGREEN Account Privacy Policy (hereinafter referred to as "this Policy") to explain how we collect, use, store, share, and protect your personal information during your registration and use of the UGREEN Account (hereinafter referred to as "the Account"), as well as the rights you are entitled to.

To provide you with a unified and seamless account experience, the UGREEN Account serves as the unified identity authentication system for all UGREEN products and services, covering the companion APP services for UGREEN NAS products (UGREEN Private NAS / UGREEN NAS), the UGREEN Connect App, the UGREEN Audio App, the companion APP services for IPC-category products, and other UGREEN products and services that have been or may in the future be integrated.

Please read this Policy carefully in its entirety before registering or using the UGREEN Account, and confirm that you have fully understood and agreed to all of its provisions. If you do not agree to any provision of this Policy, please discontinue registration or use of the UGREEN Account.

This Policy applies to all international users accessing UGREEN account services outside of mainland China.

1. How We Collect and Use Your Personal Information

We collect and use your personal information based on the purposes described in this Policy, in accordance with the principles of lawfulness, legitimacy, necessity, and good faith. You may visit the Personal Information Collection List to quickly learn about the purposes, methods, and scope of personal information collected and used by the UGREEN Account.

1.1 Account Registration and Login

When you register, log in to, and use the UGREEN Account services, we will collect and use the personal information necessary to enable account functionality and ensure account security, including:

(1) When you register a UGREEN Account, you are required to provide your email address and set an account password to complete the registration and login process.

(2) During account registration and use, we will generate a User ID for you, which serves as the unique identifier for your account within the system and is used for account identification, service association, and account management. In addition, we will automatically detect your network IP address or allow you to manually select your country/region code to assign the appropriate service node, identify your account region, and fulfill relevant legal compliance obligations. We will also automatically collect and record your network IP address and login timestamp for account security monitoring, anomalous behavior detection, and unusual login identification.

1.2 Profile Information

During your use of the UGREEN Account, you may optionally complete your account profile. You may fill in or upload personal profile information, including your profile picture, username, full name, gender, date of birth, personal bio, and user notes, which are used for account display and personalization purposes. All of the above fields are optional; failure to provide them will not affect your ability to register, log in, or use the basic features of the UGREEN Account.

1.3 Account Security and Operations

To ensure account security, provide services, and fulfill legal obligations, we automatically record your account status and activity timestamps, including whether the account is active or frozen, its cancellation status and upgrade status, as well as the times of account creation, profile modifications, logins, cancellation requests, and completed cancellations. We also record the registration source used during sign-up, including the name of the UGREEN application and the registration environment (App, Mini Program, PC, or Web).

2. How We Share Your Personal Information with Third Parties

To ensure that we are able to provide the products and related services described in this Privacy Policy, and subject to applicable laws and regulations, we may share certain personal information with relevant parties to the extent necessary. This includes the following circumstances:

(1) Affiliates and Service Providers: Certain services may be provided by UGREEN’s affiliates or third-party service providers in order to implement product features or provide relevant service support. In such cases, we will only share the minimum personal information necessary to fulfill the relevant functions. For all entities receiving personal information, we conduct reasonable data security assessments and require them, through strict data processing agreements, to process your personal information in accordance with our instructions and applicable laws and regulations, and to implement appropriate security safeguards. In addition, certain services require collaboration between us and our partners; to enable the relevant functionalities, we may integrate software development kits (SDKs) or similar applications provided by those partners. The specific SDKs in use are detailed in the table below.

(2) Business Partners: In scenarios involving collaborative business or service arrangements, we may share necessary personal information with partners to the extent required for the specific business need, but only to the extent necessary to fulfill the relevant service purposes, and we ensure that such partners comply with their applicable data protection obligations.

(3) Legally Required Disclosures: Where required by applicable laws and regulations or upon legitimate request from competent authorities, we may provide your personal information to relevant public administrative bodies, judicial authorities, or law enforcement agencies.

SDK Name SDK Provider Functional Scenario Sharing Method Personal Information Fields Shared Applicable Region Third-Party Privacy Rules
Tencent Cloud CAPTCHA SDK Tencent Cloud Computing (Beijing) Co., Ltd. Provides CAPTCHA generation and verification services to determine whether a business request is automated or potentially fraudulent, thereby protecting API security. Collected locally by the SDK Device identifiers (OAID/IDFV/optional IMEI, etc.), network information, hardware model/OS version, IP address, and user interaction behavior data (e.g., swipe trajectory) Global https://cloud.tencent.com/document/product/1415/65372

(Third-Party SDK List)

3. How We Store Your Personal Information

3.1 We have deployed server nodes in Singapore, the United States, and Germany, and allocate data storage nodes based on your region of residence using a proximity principle. Your account data will be stored on the server node corresponding to your region. Where it is necessary to transfer your data to another node for service provision purposes, we will implement appropriate data protection measures in accordance with applicable laws and regulations to ensure that your personal information receives a level of protection no less than that provided under this Policy.

3.2 We only transfer your personal information outside your region of residence where necessary for the performance of our contract with you or on other lawful grounds for processing. Specifically, in order to verify account uniqueness, prevent duplicate registrations across regions, and ensure a consistent and seamless account experience, we will transfer and store your account ID and hashed email address to our server in Singapore.

3.3 We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Retention periods are determined in accordance with the following rules:

(1) During the account lifecycle: For as long as your UGREEN Account remains active, we will continue to store the personal information necessary for account registration, login, identity verification, security assurance, and related service functions.

(2) After account cancellation: Once you submit a cancellation request and the process is complete, we will retain relevant information for the period required by law or reasonably necessary to handle potential disputes and fulfill regulatory requirements. Within 15 business days of the completion of the cancellation, we will delete or anonymize your account-related personal information so that it can no longer be associated with or traced back to you, unless otherwise required by law.

(3) Where otherwise required by law: If applicable laws and regulations require or permit us to retain certain personal information for a specified period, we will store such information and use it solely to fulfill legal obligations, resolve disputes, safeguard transactional security, or achieve other specific purposes permitted by law. During such retention period, we will not use the information for any other purpose and will only disclose it to relevant parties to the extent permitted by law. Once the applicable statutory retention period expires, we will promptly delete or anonymize the relevant personal information.

4. How You Can Manage Your Personal Information

Depending on the laws and regulations of your region, you may have the following rights regarding your personal information. If the laws and regulations of your region grant you any additional rights regarding your personal information that are not listed in this Policy, you may also contact us through the contact details provided in Section 8 of this Policy, and we will respond in accordance with applicable law.

4.1 Access, Correction, and Deletion of Personal Information

You may navigate to the "My" section of the app, tap the user information area, and enter the user information management page to view, correct, or delete the personal information and account security details associated with your UGREEN Account. As the services offered may vary across different UGREEN app versions, the specific navigation path for managing your personal information may differ; please refer to the actual interface as displayed.

4.2 Withdrawal of Consent

You may navigate to "My" → "Personal Information Protection" to review the User Agreement, Privacy Policy, and Personal Information Collection List, and to withdraw any consent you have previously granted. As the services offered may vary across different UGREEN app versions, the specific navigation path may differ; please refer to the actual interface as displayed.

4.3 Account Cancellation

You may submit a cancellation request by navigating to the "My" section, tapping the user information area to enter the user information management page, or by contacting us through the means provided in Section 8 of this Policy. As the services offered may vary across different UGREEN app versions, the specific navigation path may differ; please refer to the actual interface as displayed.

We will complete the account cancellation process within 15 business days of receiving your request. Please note that canceling your UGREEN Account will result in the deletion of your personal information across all UGREEN applications. Please proceed with caution.

5. How We Protect Your Personal Information

We place the highest priority on the security of your information and are committed not only to meeting current information security standards, but also to ensuring that our security measures remain at the forefront of the industry. To safeguard your data, we have adopted a range of advanced security technologies, including but not limited to encrypted transmission, secure storage, firewall protection, and regular security vulnerability scanning. Beyond these technical measures, we have also implemented complementary management systems to strengthen information security, ensuring that our employees receive data protection training and that all data processing and storage procedures are subject to rigorous review and continuous improvement.

We fully recognize that no system is entirely immune to risk. Accordingly, we are continuously committed to identifying and managing potential threats and taking preventive measures to reduce the risk of your information being leaked, damaged, misused, accessed without authorization, disclosed without authorization, or altered. In the event of a security incident, we have well-defined procedures and response mechanisms in place to address the situation, including promptly notifying affected users, remediating security vulnerabilities, and taking measures to prevent similar incidents in the future.

6. Protection of Minors

The UGREEN Account services are primarily intended for adults. If you are a child under the age of 14, please read this Policy under the supervision of your guardian and obtain your guardian’s consent before registering or using this Account. We will provide special protection for children’s personal information in accordance with applicable laws.

If we discover that we have collected personal information from a child under the age of 14 without verified parental or guardian consent, we will delete such information as soon as possible. If you become aware of such a situation, please contact us through the means provided in Section 8 of this Policy.

7. How This Policy May Be Updated

As our business evolves or applicable laws and regulations change, we may revise this Policy from time to time. In the event of material changes to this Policy — such as changes to the purposes, methods, or types of personal information collected, or changes to your rights — we will notify you in advance through pop-up notifications or prominent announcements within the service interface.

8. How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy or our services, please contact us through the following channels:

(1) If you are a UGREEN NAS user, please contact: nascss@ugreen.com. If you use UGREEN Audio, UGREEN Connect, or any other UGREEN app or product, please contact: support@ugreen.com

(2) Contact numbers and service hours: